1 . HOW DO I MAKE A PURCHASE?
- Browse through our shop section. The products are divided into categories for an easier navigation. Once you like an item, click on ‘Add to Shopping Cart’ button below the item. To check the items in your cart, click on the cart icon at the top right of the page and select View Cart. In case you wish to delete any item from your shopping cart, click on ‘Remove item’ link. If you wish to continue browsing, click on the “Continue Shopping” button. To place an order, click on “Proceed to Check Out” button.
2. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
- Yes, for placing an order you need to make an account. However, you can browse the collections without creating an account. Setting up an account is quite simple. There are various benefits of having an account on website.
- 1) Track your orders & review past purchases.
- 2) Manage your account details, address book and email preferences
- 3) Add to wish list
- 3) Add to wish list
3. I´VE FORGOTTEN MY PASSWORD.WHAT SHOULD I DO?
- If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
4. HOW DO I KNOW THE PRODUCTS YOU SELL ARE AUTHENTIC?
- We guarantee we sell 100% authentic products, the materials mentioned are exactly the material used. We guarantee you won’t find any discrepancy between two pieces of the same product except for minor variation.
5. WHAT SIZE SHOULD I CHOOSE?
- If you have any questions on sizing & fit, you can WhatsApp +919836976110 and we will get back to you at the earliest.
6. ARE THE COLOURS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
- Due to monitor or screen display settings, there may be variation in colors of the products. However, we try to display the colour as accurately as possible. Some products may appear smaller or larger than their actual size. We have mentioned sizes for all products on approx basis. Minor variation may exist
7. WHAT TO DO IF I WANT A PRODUCT MARKED “OUT OF STOCK”?
- If you require the OUT OF STOCK product, you can WhatsApp at +919836976110 and we can check if the product can be arranged.
8. WHAT PAYMENT METHODS DOES ACCEPT?
9. IS IT SAFE TO USE MY CREDIT CARD ONLINE?
- Online security is of utmost importance to us. Your data is safe with us. All orders are processed through a secure checkout system. We use a genuine payment gateway for our transactions
10. DOES SHIP TO MULTIPLE ADDRESSES?
11. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
- Once an order is dispatched, we will be unable to change the shipping address
12. HOW WILL I KNOW YOU HAVE RECEIVED MY ORDER AND WHEN WILL THE PAYMENT BE DEDUCTED?
You shall receive a confirmation email for the order placed
13. HOW WILL I KNOW THE ORDER IS CONFIRMED?
- You will get an Order confirmation email once your order is confirmed. Once an order is confirmed, you will be unable to cancel the order.
14. WHERE IS MY ORDER?
- We generally dispatch orders within 3-10 working days from the date of Order confirmation. You will get regular updates of your order on your registered email address. Once the order is dispatched you will get an email with shipping details & a tracking number to track your order.
15. HOW LONG WILL IT TAKE FOR MY ORDER TO GET DELIVERED?
- We have multiple Shipping Partners like FedEx, Delhivery, Ecom Express, Aramex, etc . All orders are usually delivered within 3-10 working days after dispatch.
16. DO YOU SHIP INTERNATIONALLY?
- Yes, we use services like Aramex and DHL to ship online. International payments can be accepted via PayPal or Razorpay
17. HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Duties and Taxes for international orders have to be checked by your country norms. For delivery in India there shall be all charges inclusive and mentioned. For other countries, custom duty varies respectively.
18. IS MY PACKAGE INSURED?
- All items from SAV are insured against theft and accidental damage while in transit to the delivery address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. We recommend you to make a video while opening the parcel for any claims. The seal of the package should be intact and shown in the video
19. WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?
- All jewellery is delivered in SAV boxes.
20. WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
- Registered customers who have cookies enabled will be automatically recognized when they visit Savjewels.in.Your name will appear in a welcome message at the top right hand corner of the website.
- When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.